Privacy Policy

Information We Collect

We collect information that you provide directly to us when making a purchase or contacting us:

How We Use Your Information

We use the information we collect to:

• Process your ticket purchases and payments
• Arrange travel, accommodations, and event logistics
• Coordinate group activities and tours
• Send order confirmations and event updates
• Respond to your inquiries and provide customer support
• Send promotional communications (with your consent)
• Comply with legal obligations

Information Sharing

We may share your information with:

• Service Providers: Hotels, airlines, event venues, and transportation companies to fulfill your booking
• Payment Processors: To securely process your transactions
• Event Organizers: To provide access and credentials for sporting events
• iEventGenie: Our event management partner

Data Security

We implement appropriate security measures to protect your personal information:

• SSL encryption for all data transmissions
• Secure payment processing through trusted providers
• Limited access to personal data on a need-to-know basis
• Regular security assessments and updates

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including:

• Transaction records: 7 years (for tax and legal compliance)
• Booking records: 3 years (for service quality and support)
• Marketing preferences: Until you opt out

Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data (subject to legal requirements)
• Opt-out: Unsubscribe from marketing communications
• Portability: Request your data in a portable format

Cookies and Tracking

Our website uses cookies and similar technologies to:

• Remember your preferences and settings
• Maintain your shopping cart
• Analyze website traffic and usage
• Prevent fraud and enhance security

You can control cookies through your browser settings.

International Data Transfers

For international events (such as Wimbledon in the UK), your information may be transferred to and processed in countries outside of the United States. We ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.